Communication Plan and Phone Tree

Step 1

Dean, Associate Dean, or designee receives word of University Closing or site-specific incident.

Step 2

Library Council (LC) and select non-LC members (such as Library managers and partner representatives) are activated, and all are briefed. Options will be considered, and decision reached on complete closures, partial closure or if no closures, on the level of staffing and services provided.

Step 3

One or more sites open/closed

Announcements sent to all library listserv, partner listservs and others (if applicable) such as Emergency Management Council, Provost, CUPD, Student Affairs and Housing & Dining. Information posted on library web page, staff web page, social media, front doors, and automated voice information line.

The University is required to follow official delay and closing determinations applicable to the counties in which Clemson’s main and secondary campuses are located. Each employee must monitor the status for closings or delays which apply to their primary library site. When the University closes due to an emergency, only personnel designated (by the Dean) as essential for the maintenance of vital operations should report to work. If Clemson University is operating on a delayed schedule, buildings open and employees report to work no earlier than thirty minutes prior stated time. Employees who work flex schedules may not arrive earlier than the stated time.

Organization and Assignment of Responsibilities

Activate the Plan Dean of Libraries (DOL) or Associate Dean (AD)
Identify sites affected by closure DOL or Associate Dean
Notify library and others (such as Provost, Student Affairs, Housing & Dining, etc.) DOL or Associate Dean
Notify Library Partners (Custodial, CCIT, Starbucks, Writing Lab, SMLC, POD, etc.) Dir of Learning Env or Facilities Manager (FM)
Create template to be used for blog, website, signage, and social media Dir of Mktg & Comm or designee
Push information out to social media channels Dir of Mktg & Comm or designee
Post information for libraries web page Web Developer/designee
Using template, post signage on doors User Serv Dir or designee
Change automated voice information line User Serv Dir or designee
Ensure appropriate level of staffing User Serv Dir or designee
Notify Security Contract Company User Serv Dir or designee
Notify Library Staff of HR procedures HR Generalist (see boilerplate)
Change door schedule User Serv Dir or designee
Activate Closing procedures User Serv Dir or designee
Ensure Site is properly closed & post signs User Serv Dir or designee

Deans, Associate Deans, or designees have responsibility and authority to activate the Communication Plan.

Contact Name Title Day Phone Eve/Wkd/Cell
CUPD 656-2222/911 911
Shamella Cromartie** Assoc Dean OPA 656-8571 910-885-2269
Ariel Turner* Assoc Dean C&D 656-1114 770-866-0215
Elias Tzoc Assoc Dean TL&R 656-8572 513-374-6960
Lee Tessnear Learning Environments Director 656-5172 864-986-8157
Christopher N. Cox** Dean of Libraries 656-0229 360-325-3176

*Designates Building Security Coordinator ** designates Emergency Council Member

Disaster Team members

Disaster Team members are responsible for assisting with evacuations, clearing floors, and responding to emergencies in their respective locations or may be called upon to help in all library facilities.

Contact Name Division/Office/Location Day Phone Eve/Wkd/Cell
Lee Tessnear Learning Environments Director 656-5172 864-986-8157
Darius Jones OPA/Coop 656-0288 864-207-0145
Karen Littleton (a) Admin Office/Coop 656-3021 864-506-3082
Kellie Marlatt (p) Admin Office/Coop 656-0229 864-903-1018
Kelly Riddle Digi Initiatives/Depot 656-3039
Van Hope Digi Initiatives/Depot 656-0566 803-707-6002
Erika Anderson (a) Res Shar/Depot 656-4277 646-842-0825
Russell Terry (p) Res Shar/Depot 656-0395 864-656-0395
Richard Kyle (p) Digi Strat/Coop 656-7607 864-650-5584
Scott Hammel (a) Digi Strat/Coop 656-8118 864-653-9474
Joe Bradford*(a) Digi Strat/Coop 656-0127
Fredda Owens (p)*/** User Serv/Coop 656-4499 864-247-0692
Mel McDavid (a)* User Serv/Coop 656-1434 864-364-3817
Brenda Burk (p) Rec Mgmt./ Depot 656-5176 864-387-9491
Sean Baker*(p) SC&A/STI 656-2277 850-510-1189
Nick Richbell*(a) SC&A/STI 656-3875 864-633-9991
Jamal Williams (p) Res Shar/Coop 656-5186 864-314-9795
Alydia Sims (a) C&D/Depot 656-2890 864-359-8531
Gordon Cochrane (p) T&L – EMC/Tillman 656-1535 864-752-8016
Erin Record (a) T&L – EMC/Tillman 656-3741 864-760-8175
Christopher Chapman (p) T&L – Arch/Lee 656-3933 864-630-6675
Paula Smith (a) T&L – Arch/Lee 656-3933 864-986-8829
Melissa O’Neill (p) C&D/Depot 656-5174 864-437-9262
Van Hope (a) C&D/Depot 656-0566
Otis Pickett Historic Properties/STI 656-8573 601-540-6682

(a) Designates alternate member; (p) designates primary member
*Designates Building Security Coordinator ** designates Emergency Council Member

Other important contacts:

Contact Name Building Unit/Office Day Phone Eve/Wkd/Cell
Alison Mero Cooper University Press 656-2278 812-287-1737
Angela Nixon Cooper Director of Mktg & Comm 656-2681 864-280-5256
Anne Marie Kogout O&ES OES Dept. Safety Coord 656-2507
Anthony Harvey Housing Res Facilities (POD/SB) Call cell 864-643-6175
Brandon Boatwright Cooper SMLC Call cell 803-360-7928
Chelsea Murdock Cooper Writing Lab 656-3151 770-634-3230
Chevaye Cannon Cooper Starbucks Manager 656-6858 864-635-8206
Chris Vidas Depot Acquisitions 656-5175 864-506-4162
Chris Vinson Cooper Digital Strategies 656-3622 843-298-2306
Darius Jones Cooper Facilities Manager 656-0288 864-207-0145
Greg Mullen CUPD Chief of Police/Chair Emerg Mgmt. Council 656-2222 864-656-2222
Hannah Hendricks Cooper Web 656-0843 864-979-9557
Helena Gaines Cooper HR Partner 656-1734
John Gilbert Dillard Ricoh Mail Services 656-0330
Cooper Adobe Studio/MS 656-0635
Kevin Christenbury Fire Safety Officer Call cell 864-643-6257
Ron Burke Univ Facilities Contract Mgr. (Custodial) Call cell 337-849-9605
Lori Brierre ASB Procurement (deliveries) 656-3629
Cooper Scholars’ Lab 656-5185
Michael Belanger Cooper CCIT 656-5937 765-366-8956
Nathan Long Cooper CCIT 656-8127 864-367-8090
Patricia Carbajales-Dale Barre Hall Ctr for Geospatial Tech 656-9268 864-280-2561
Renna Redd Cooper ResShar Librarian 656-5177 706-819-8847
Rick Cramer Fire Dept Fire/EMS 656-2322 864-656-2222
Robin Newberry O&ES O&ES 656-1805 864-722-7215
Sarah Rash Cooper Housing & Dining (POD) 656-9896 907-978-3102
Suzanne Rook-Schilf Cooper T&L Head 656-6834 864-650-2040
Zach Johnson Emerg Mgmt Emergency Manager 656-9738 864-656-2222

Additional Resources